Shipping and Returns
See our FAQ section for more information.
Justinflatables.com.au offers shipping to delivery addresses in Australia.
All orders are shipped using Australia Post or our logistic partner. No Shipping fee is applied for orders shipped within Australia. We reserve the right to charge additional shipping fees for large and/or commercial orders.
Australia Post eParcel or our Logistic Partner provide a door to door service. We can deliver to residential addresses, business addresses, Parcel Lockers and PO boxes. When shipping to a business address please ensure that you specify the business name together with a contact name at the destination. All orders must be signed for on delivery. If no one is available at the address when delivery takes place a postal card will be left and the parcel can be collected from the nearest post office.
Most orders are processed and dispatched within 1 business day of the order being placed. Orders take 2-10 days for delivery, however orders to remote areas may take longer.
Justinflatables.com.au operates from Adelaide, South Australia and all shipping will be from Adelaide
The chances are extraordinarily good that you'll be thoroughly satisfied with your purchase from us. It's a good idea for everyone, though, to have guidelines in place in case something happens.
Have a Warranty Claim?
As far as warranty claims go, we will do everything we can to ensure your warranty is processed smoothly. We have a great relationship with all our suppliers, and will work directly with them to ensure any warranty issues are rectified in a timely manner.
Goods Arrived Damaged?
If for some reason your goods arrived damaged or inoperable, we will do everything we can to fix the issue. Obviously, this is our responsibility and we will correct things as quickly as possible. Just call or email us as we want you to be 100% happy with your purchase. If the condition of the product isn't holding up its end of the bargain, we'll fix it in a hassle-free manner.
Once a return has been approved and the item has been received back into our warehouse, a refund will be processed within 24-48 hours.
Restocking / Processing Fees
There are no administrative or restocking fees associated with an approved return to justinflatables.com.au
Ultimately, every purchase needs to end on a note where you the customer is satisfied and we will take every step to ensure your satisfaction.
30 Days Money Back Guarantee
Have You Changed Your Mind?
Maybe you've received a product from us and it isn't damaged, but you've changed your mind and don't wish to keep it. If that's the case, simply send it back to us unused, in its original packaging and within 30 days. In these instances you the customer will bear the expense of returning the goods.